Operator Assist is available only for business or directions searches. Some SYNC Services features require that the Service Delivery Network (SDN) find the vehicle’s coordinates through the on-board GPS. When using SYNC Services, users will know this when they hear “OK. Hang on while I get your location.”
Some business and directions searches may not be able to identify the requested business name or address. For instance, the business name may be unusual or the street address, as pronounced, doesn’t match the voice recognition system.
Should a business or directions search fail, the new Operator Assists feature will put the user in touch with a live operator. The Operator Assist feature will engage:
- After three failed attempts to locate what the user is requesting
- By saying “Operator” at any point during a business search or directions voice session
Once connected, an operator will assist in locating the requested information. After the location is found, the operator returns the call back to the automated system.
The user will then be presented with options to connect to the business, receive a text message with the listing information, or receive directions.
At this point, the user will be required to select one of the options. Saying “directions” will begin the process to deliver turn-by-turn directions.
Once the directions have been successfully downloaded to the vehicle, the phone call will disconnect.
Note: On the rare occasion that all operators are busy, users will hear hold music until connected to an operator.
Fuller Ford offers MyFord Touch classes the second Saturday of every month. The class is designed to help owners that have this feature on their vehicles become both familiar and comfortable with all that SYNC has to offer.
The class will also demonstrate how to pair your phone with the SYNC system. More importantly, we will troubleshoot any problems that you may be experiencing with your system. For more information on Fuller Ford’s MyFord Touch classes, call Chuck Bryant at (513) 352-5800 x 57.
Fuller Ford’s friendly sales and service staff can help you with all of your Ford SYNC questions. Fuller Ford is the Cincinnati Tri-State Region’s leader for the hottest, cutting-edge, most fuel efficient vehicles available. Whether you are coming from Ohio, Kentucky, or Indiana, we are conveniently located right off of I-75, just west of downtown Cincinnati. Check us out on the web at http://www.fullerisford.com.